1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

    1. Definitions:

Company: Beautey Limited

Customer: individuals who make bookings with the Merchants on the Website.

Services: provision of an online platform on the Website for Merchants to offer appointments and for Customers to make reservations, bookings and payments to the Merchants. 

Input Material: any details provided by a Customer or Merchant on the Website.

Merchants: beauticians who use the Website.

    1. Multi-bookings: Bookings where the Merchant will discount their services by 10% for each additional booking at the location the Customer has chosen for their services to take place.

Personal Information Database: any personal information or data held on the Company’s database in relation to the Customer or Merchant.


  1. Booking Platform service
    1. The Company provides the Services to the Customer and the Merchants. Please read these terms and conditions carefully before using the service. This is a legal agreement between the Customer/Merchant and the Company. 
    2. To use this website you must fully accept these terms of use (the ‘Terms’) without changes, and you agree to use this website and these services according to these terms. 
  2. Basis of contract
    1. The Customer will place an order (an ‘Order’) by making a booking on the Website to book beauty services with the Merchants (‘Services’).
    2. The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
    3. The Order shall only be deemed to be accepted when the Merchant issues written acceptance of the Order via the Website at which point and on which date the Contract shall come into existence (Commencement Date).
    4. Any samples, drawings, descriptive matter or advertising issued by the Merchant on the Website, and any descriptions or illustrations contained in the Merchant's profile on the Website, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
  3. Order Process & Reservation Fees
    1. The Customer will place the Order on the Website but the booking will not be confirmed until the Merchant accepts the booking and the Customer receives a confirmation in writing that the booking is confirmed (the ‘Booking’).
    2. On making the Booking the Customer will pay a £4.00 reservation fee (‘Reservation Fee’) plus a £1.00 service fee (‘Service Fee’).
  4. Cancellations 
    1. Customers have a right to change their mind regarding the Booking (Consumer Contracts Regulations 2013): subject to the clause 5.2 below, Customers will have a legal right to change their mind within 14 days and receive a refund.  
    2. The Customer or the Merchant may cancel the Booking at any time as long as not less than 48 hours’ notice is given prior to the booking date (‘Cancellation Notice’)
    3. Subject to the Booking being cancelled by the Customer with the required Cancellation Notice, the Reservation Fee will be refunded to the Customer. If the required Cancellation Notice is not given by the Customer then the Reservation Fee will not be refunded.
    4. If the Merchant cancels the Booking at any time the Reservation Fee will be refunded to the Customer.
    5. The Service Fee is not refundable once the Order has been placed. 
  5. Payment of Balance 
    1. The Company, via its payments services partner, Stripe Inc. (‘Payment Partner’), will pre-authorise the payment of the full amount of the Order when the Booking is made. 
    2. The balance of the payment for the Booking (i.e. less the Reservation Fee) will automatically be charged on the date and time of the Booking (the ‘Balance Payment’).
    3. If the Order is cancelled with less than 48 hours’ notice then the Reservation Fee will not be refunded, but the Balance Payment will not be charged.
    4. Once the Balance Payment has been charged it will not be refundable. 
  6. Commission & Payments to Merchants
    1. The Company will receive 15% of the Booking value from the Balance Payment before the remaining amount (‘Net Balance Payment’) is transferred to the Merchant by our Payment Partner as set out in 7.2 below.
    2. Merchants will be paid automatically by the Payment Partner transferring the Net Balance Payment from the Company’s account to the Merchant’s bank account. The transfer of any Net Balance Payments due will take place on a weekly basis. 
  7. Public Liability Insurance 
    1. Merchants undertake to the Company:
      1. to ensure that they arrange Public Liability Insurance of not less than £1 million; and
      2. to undertake clear DBS checks and provide these to the Company
      1. prior to providing any services to the Customer.
    1. Discounted Bookings 
      1. The Company may from time to time provide discounted booking fees to Customers via the Website (e.g. Multi-Bookings discounts).
      2. Where the Customer receives a discounted Booking fee, the Merchant accepts that their Balance Payment (and corresponding commission due to the Company) will be reduced accordingly. 
    2. How we may use your personal information
      1. We will only use your personal information as set out in our Privacy Policy which can be found:  [LINK TO PRIVACY POLICY].
    3. Input Material
      1. Customers and Merchants shall ensure the accuracy of all Input Material. 
      2. Customers and Merchants warrant that the Input Material is true and accurate in all respects 
      3. Customers and Merchants warrant that the personal information provided to the Company to be held on the Personal Information Database is true and accurate in all respects 
      4. The Company shall have no liability for any such loss or damage of the Input Material, however caused. 
      5. The Company may correct any typographical or other errors or omissions in any Input Material provided to the Company without any liability to the Customer or Merchant. 
      6. The Company reserves the right to refuse to publish, distribute or forward and to remove any Input Material stored or saved on the Website or the Personal Information Database where it appears illegal, immoral, obscene or offensive or where necessary for the Company to comply with any statutory or regulatory requirement. 
      7. The Company disclaims all liability for any data or information uploaded by Customers and Merchants, including any content posted in or uploaded to the Item Description. It is each Customer and Merchants’ responsibility to back up the content they post, upload or publish on the Website; 
      8. the Company does not have any control over and is not responsible for the truth or accuracy of any third-party content and is under no obligation to verify the ownership of any content posted or uploaded onto the Website. 
      9. In no event do any postings or uploads on the Website constitute any form of recommendation, representation, endorsement or arrangement by the Company. 
    4. Rights in Input Material 
      1. The property and any copyright or other intellectual property rights in any Input Material shall belong to the Customer or Merchant subject only to the right of the Company to use the Input Material for the purposes of providing the Services. 
      2. The Customer or Merchant warrants that any Input Material and its use by the Company for the purpose of providing the Services will not infringe the copyright or other rights of any third party, and the Customer or Merchant shall indemnify the Company against any loss, damages, costs, expenses or other claims arising from any such infringement. 
    5. Use of Website
      1. When using the Website, the Customer / Merchant undertakes: 
        1. that it will only use the Website for its own private purpose;
        2.  not to republish material from this Website (including republication on another website); sell, rent or sub-license material from the Website; reproduce, duplicate, copy or otherwise exploit material on our Website for a commercial purpose
        3. that it shall not use, alter or interfere with the Website other than as expressly permitted in these Terms and without limitation it shall not authorise any third party to perform any actions or authorise any third party to perform any actions which could interrupt, reproduce, store, retransmit, publish, damage, render less efficient, corrupt or in anyway alter the Website; 
        4. that it shall not use the Website to transmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of the  Company; 
        5. that in the event it has any complaint, right, claim, or action against any other User or other third party arising out of the use of the Website it shall notify the Company of such complaint, right, claim and/or action but shall pursue such complaint, right, claim or action independently of and without recourse to the Company unless the Company requests the user to do otherwise do so; 
        6. to indemnify and keep indemnified the Company against all claims, liabilities, damages, costs and expenses including legal fees arising out of any breach or misuse of the Website and/or of the Customer/Merchant's obligations under these Terms. 
        7. that it will comply with the Privacy Policy as linked above in clause 8.
    6. Website Liability
      1. the Company provides the Website on an "as is" basis and makes no warranty or representation about the availability, completeness, accuracy, satisfactory quality, merchantability and/or fitness of the same for a particular purpose. Without limitation, Input Material has not been verified by the Company and any information submitted or any reliance placed on the Input Material is entirely at the risk of the Customer or Merchant. 
      2. Further, the Company makes no warranty or representation about; (a) the reliability or technical efficiency of the Website; (b) the security measures (if any) contained in the Website and in particular the protection afforded to any advertisement or other information and data; (c) the suitability of the Website or any of the Websites which may be accessible from the Website.
      3. the Company excludes all liability (so far as is permitted by law) including without limitation in respect of; (a) any material, data or Websites which can be accessed from the Website and any reliance which is placed on the same; (b) any opinions and expressions made by third parties which can be accessed via the Website or which are contained in the Website; (c) any damage to the Customer or Merchant, third parties, the Customers and Merchants' computer hardware, software or other material or equipment resulting from the Customer or Merchant accessing or using the Website.
      4. Without limitation, in the event the Company is found liable herein, the parties agree that its total liability shall not exceed one hundred pounds or the total value of any monies paid by the claimant to Company in respect of the Website (whichever is the greater).
    7. Availability of the Website
      1. the Company does not provide any guarantee as to the availability or accessibility of the Website or as to the Customers and Merchants’ uninterrupted, timely or error-free access to the Website, the content thereof or the services provided therein, whether or not the Website is accessible via a partner website.
      2. the Company shall endeavour to keep the Website accessible on a 24/7 basis, subject to any force majeure event. However, for technical maintenance and/or security reasons, the Company may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Terms and Conditions, Customers and Merchants accept any such technical interruptions. 
      3. the Company reserves the right to update the Website, particularly for technical or commercial reasons.
      1. Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Terms, the Company shall not be liable to the Customer or Merchant by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services to the Customer or Merchant or the use of the Website use by the Customer or Merchant, and the entire liability of the Company shall not exceed the amount any sums paid by the Customer or Merchant to the Company or any sums paid by the Customer or Merchant to the Company for the provision of the Services, except as expressly provided in these Terms. 
      2. the Company shall have no liability to any Customer or Merchant for any loss, damage, costs, expenses or other claims for compensation arising from any Input Material or instructions supplied by the Customer or Merchant which are incomplete, incorrect, inaccurate, illegible, in the wrong form, or any other fault of the Customer or Merchant. 
      3. the Company shall have no liability for any loss related to any business of a Customer or Merchant, including without limitation data loss, loss of opportunity to sell or to purchase, loss of profit, loss of revenue, loss of business, opportunity or goodwill, loss of reputation, business interruption and any indirect loss incurred by the Customer or Merchant.
      4. the Company shall not be liable to the Customer or Merchant for: 
        1. loss of any Input Material any other material stored or saved on the Website; 
        2. any delay, costs, expenses, loss, damage (including without limitation as a result of any hardware failure, provision or use of software, virus, deletion, corruption, loss or removal of data) howsoever caused arising from any matter beyond the reasonable control of the Company or as a result of the acts or omissions of the Customer or Merchant. 
      5. the Company shall not be liable to the Customer or Merchant by reason of any delay in performing, or any failure to perform, any of the Company’s obligations in relation to the Services, if the delay or failure was due to any cause beyond the Company’s reasonable control. Without limiting the foregoing, the following shall be regarded as causes beyond the Company’s reasonable control: 
        1. Act of God, explosion, flood, tempest, fire or accident;
        2. War or threat of war, sabotage, insurrection, civil disturbance or requisition; 
        3. Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; 
        4. Strikes, lock-outs or other industrial actions or trade disputes (whether involving the Company or a third party); 
        5. Difficulties in obtaining labour, parts or machinery; 
        6. Power failure or breakdown in machinery.
    9. General
      1. Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
      2. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
      3. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.